Maspalomas Resort by Dunas

The small guest houses and gardens were fantastic. Food was good.

Bug infestation, weak animation and activities for kids.

The food was amazing. Great that there was so much variety. The whole resort was lovely and clean. It was nice that you're not allowed to reserve sunbeds unless formally, which gives everyone a chance to be by the pool at some point. The entertainment and activities were fantastic. The animation team were wonderful, especially Leonardo who my children really took a shine to. The staff were so friendly and nothing was too much trouble. Great to have a free shuttle to and from the beach. The beach was walkable in about half an hour and a really easy journey but the shuttle was really convenient.

Nothing that I didn't like

Staff were accommodating on our first night allowing us to store luggage before dinner service closed. Leo from entertainment team was very encouraging and fun. Pool bar serves food for the majority of the day time so there was no fear of missing out. The gardens surrounding each bungalow were beautifully maintained.

We found the main pool to be very filthy on the Sunday with dead flies and eggs gathered in one corner and around the ladder. The bathroom wall tiles in the bungalow were falling apart particularly in the shower where a split had forced the edges out. Lastly but not entirely the resorts fault but there was alot of bad manners at the buffet from other guests such as babies placed on food counters and half drank coffee left on the dispenser. Greeting staff could have helped by discouraging this.

We had a very enjoyable stay at this hotel. We booked all inclusive, which made everything easy and convenient and allowed us to relax throughout the stay. One thing we especially appreciated was that the hotel had two pool areas. One of them was much calmer, which suited us very well and gave us exactly the kind of peaceful atmosphere we were looking for. The staff were always kind, helpful, and welcoming, and that really added to the experience. Good service makes a big difference, and here we felt well looked after.

We were not particularly impressed by the food, and had it been better, it would certainly have contributed to a more positive overall experience. We were also somewhat disturbed by the evening entertainment. However, it was not so bothersome that we felt the need to move, and we chose to remain in our bungalow even though we were offered the possibility to change rooms.