Eburon Hotel

Clean

Room, Bed, Bathroom: all wanderful and extralarge measure, with right price

Location

Needs to be updated

perfect location when visiting Tongeren

I made reservation for 3 rooms for 1 night. Requested 2 rooms with a large bed and 1 room with 2 single beds. Clearly specified names for respective guests and when we turned up, rooms were not correctly allocated as per the specified names. When I mentioned the first guest who arrived was allocated the wrong room (2 single beds io 1 large bed), reception replied they cannot see this info. So I do not understand why we have to give guest names as this is not even looked at when allocating rooms. A second remark is that in my room, all the shower soap or shampoo containers were empty. Luckily we always have our own soap with us. While the rooms are spacious, they have not been designed to be practical. Where you are supposed to hang your coats, a fridge has been placed, leaving no room for hanging your clothes. you cannot open the door of the toilet or shower if a second person is in the bathroom, something which could have been accommodated with sliding doors. After your stay, the hotel sends you a feedback form but when you complete it, you need to log in via tripadvisor to send it, such a waste of time if the booking is made via booking.com in short, it’s a hotel with a lot of potential but in need of a professional review. The room price is as such not really good value and I will considering other options when visiting Tongeren again.