Secrets Aura Cozumel - Adults Only

Garry is the best

The food wasn’t the best but it wasn’t terrible

The staff were the best part of the entire stay. The “boss” lady Laluis and Jerry were amazing. Wendy was fantastic taking care of all our bartending/snacking needs. Our swim out room was perfect to float in as early or late as we wanted.

The facilities are starting to be worn out and run down. They will be upgrading/renovating at some point in the future but as it stands the resort needs a total facelift. Some guests had bad rooms while others like myself had a decent room, it was clean and comfortable but some things were missing or mismatched.

An exceptional stay that exceeded our expectations. From the pre-arrival service—thank you to Ingrid Medina—to the impeccable attention throughout, everything was seamless. Angel at the Preferred Lounge Bar and Fatima at the Preferred pool and beach delivered outstanding, attentive service. The breakfast hostesses at Market Café and Bordeaux were equally warm and welcoming. The suite, the views, and the overall level of service were fantastic and made our birthday weekend celebration unforgettable. We felt genuinely cared for throughout our stay.

The AC unit was a bit noisy and didn’t cool properly at first, but the issue was addressed very quickly and efficiently once we reported it.

The staff was very friendly, working hard to make everything enjoyable for all guests. The beach & sea were lovely.

1. Aggressive hard sell to book dinners/spa & learn more about purchasing resorts & trips. Wouldn't take no for an answer. Happened immediately upon arrival instead of waiting in a more pleasant place while we waited for our room to be ready. We stayed in a locked room (need card to enter or exit) with a dirty food case with a small bun with a slab of ham & cheese. 2. Our room was musty with a sewage smell that worsened as we stayed. We kept the doors opened & once someone noticed and immediately brought help to clean a drain. It didn't help the problem. 3. Limited food choices, tasteless dishes, tasteless desserts 4. Cheesy entertainment 5. Never enough beach chairs