Cozumel Palace - All-Inclusive

Conveniently located to the ferry terminal and great scuba diving. Hotel was nice, food was good, and the resort is gig enough to have a variety of food options but not too huge. What prevents me from giving it a higher recommendation was the lack of staff support in solving a transportation problem. We booked a $250 hotel transfer from the Cozumel Palace to the Cancun airport…and the driver did not show up. The hotel said it was a 3rd party so not their issue, but would not remove the hotel charge. Very frustrating end to what was otherwise a good stay.

Amazing place if you just want to relax, receive fantastic service and enjoy the all inclusive delicious food and drink. Restaurant quality and service was exceptional. (Remember to bring some proper footwear for the semi formal Italian restaurant. I had to buy some sandals from the shop across the road) Jumping off the jetty into the warm caribbean sea was a great start to the day. Coming from Australia we loved the mix of American, Canadian and Spanish banter during the daily pool volleyball game. Thankyou for such a great experience. Our family of 5 loved it.

Everything is amazing, you'll love it.

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience