Sheraton Lisboa Hotel & Spa

Bardzo dobre śniadanie. Pościel i ręczniki zmieniane codziennie. Świetny widok na miasto.

Basen mógłby być trochę większy i więcej przy nim leżaków, bo w szczycie sezonu nie ma tam miejsca

The room was very nice, and we were able to enjoy the pool and sauna

We had a wonderful stay and would like to congratulate the entire Sheraton Lisboa team! From reception and valet parking to housekeeping, everything was excellent. The room was spotless, the service was warm and professional, and the food was absolutely amazing! The location is also fantastic, especially with the Banksy Museum just behind the hotel — such a great experience and so convenient. A huge thank you to everyone for making our stay so enjoyable. We will definitely be back and highly recommend the Sheraton Lisboa!

The actions of the personnel from the front desk. This is all.

I will describe what a Marriott Bonvoy Ambassador Elite member observed and posted on Google. I can confirm that all of these observations are accurate. From the very moment of check-in, I was disappointed. There was a live concert taking place in the lobby, which made it extremely difficult to have a conversation with the front desk staff. Upon entering my room, I immediately noticed a strong mold odor. Later, I discovered that the bathtub in the bathroom was cracked, the toilet seat was heavily worn, and the bathroom completely lacked an emergency alarm system in case of an accident. The following day, I requested a room change, which was arranged on the same day. For this reason, I appreciated my interaction with the front desk staff, which was the only positive aspect of my stay. The furniture in the rooms is extremely old and outdated. The breakfast quality is very poor. On Monday morning, the omelet was so watery that it resembled a soup. The coffee, whether served by the hotel staff or prepared using the automatic coffee machine, is equally poor. It tastes more like coffee-flavored tea than actual coffee. It is evident that the property suffers from a lack of investment and renovation. At the same time, the front desk staff do their utmost to address and resolve guests' complaints, despite the hotel's many shortcomings.