Heartland Hotel Queenstown

We loved everything about it

Not a single thing, we loved everything.

Great location with excellent room facilities and service.

The location is fantastic as the lake and main shopping area is walking distance. The restaurant was very good with nice and tasty breakfast. Ample parking space. Courteous staff. As we have heavy luggage and hotel doesn't have lifts, I requested to change the room to ground floor which was accepted by reception staff and suggested most convenient room for us. For some of the rooms, have great mountain view. From my room window we could see the Queenstown gondola.

Layout of the Hotel is little weird as its built on the hilly land. Just outside the rooms, there were multiple cars parked with limited space to move cars in/out. As no lifts, some rooms are located at really difficult place to access and take luggage to. Considering the room size and hotel layout, the price seems to be overrated.

The staff were very kind and left us a lovely note wishing us a happy honeymoon, which was a really nice touch. Our room was very spacious, the bed was extremely comfortable, and the location was excellent — we could easily walk into central Queenstown.

The main downside was the noise. Our room was close to a bend in the car park, so we could clearly hear cars passing, doors closing and a delivery van parked right next to our window. We could also hear plumbing/banging noises from the neighbouring room when someone was showering, so the sound insulation could be better. Parking was quite limited as well; on the first night we had to leave the car on a nearby street. Breakfast was a little basic, but acceptable.