NH München Unterhaching

Extremely clean with all amenities 4 star shud have.

No running restaurant for any time snack or meal.

Very helpfull and very friendly staff on the reception.

We had to change the first room as the air-con didn't work, but it was managed very fast and correct from the front-desk person.

Very clean and very friendly receptionist 👍

Check-in was easy, including changing the floor level. The room itself was clean, spacious, and very comfortable. It also came with a pleasant and quiet view of the neighborhood (literally out the window). I enjoyed being a part of the neighborhood. It is an easy and pleasant walk from the hotel to a grocery, restaurants, cafes, pharmacy, and the train station. - each from two to five minutes walk with nice paths and walkways.

Information continued to be an issue. In communicating prior to an anticipated earlier than normal arrival, we were invited to leave our bags and make use of the spa area, sauna and showers to refresh before going out. As luck would have it we arrived much later due to train connections and were able to check-in at regular hours. However, when I went to use the sauna I was 1) told I needed to ask reception to turn it on 2) was told that it was only available from 5 pm to 10 pm, 3) was told it was available with an hour notice and from 5-9pm, and 4) yes, we can turn it on in 30 minutes and there is a 5EU charge per person. On the website it clearly states that these services are available all day and no charge is mentioned at any time. Each item was addressed differently by different people. I also asked for linens to be changed out daily - we were hiking and in the cold so needed to clean up each morning and evening. We were supplied with one bath towel and one hand towel for two of us. Each day I ended up going to reception to request towels I could then take to the room and use as they were not ever replaced. Dirty linens were collected, but clean ones did not appear.