The Westin Palace, Milan

Good reception specially Michelle was very cooperated Pleasant

Outside Restrant

Everything was really nice even though hotel has a good age.

Ony swimming pool wasn’t available.

AC and comfy and location

The pool was under maintenance

really liked the concierge team; they were very helpful and friendly. However, I felt that some of the reception staff could have been more welcoming and attentive. I really appreciated the security at the hotel, and the rooms were spacious and comfortable. The location was also great and very convenient. Overall, I had a good experience and enjoyed my stay.

really did not like that we were charged every time we called room service to request something. I also did not appreciate being charged a city tax for each person after we had already paid the full booking amount. This was not mentioned at the time of booking, so the additional charges came as a surprise. The furniture and overall rooms also felt quite old and dated, especially considering the price of the hotel. I expected a more modern and updated experience for the amount we paid.