Hotel Colón, a Gran Meliá Hotel - The Leading Hotels of the World

Sooooooooo nice

The staff, the food, the hospitality, all is great

Fantastic hotel

Great facilities, perfect location, great choice of breakfast, rooms amazing

* Excellent location. * Exceptional cleanliness and maintenance throughout the property. Rooms and public areas are immaculate, beautifully maintained and consistently well serviced. * High-quality facilities and excellent overall upkeep.

Sadly, the service falls well short of what one would expect from a five-star property and a member of Leading Hotels of the World. * Service was repeatedly slow, reactive and lacking attention to detail – including a 20-minute wait for luggage and 55 minutes for drinks at the pool, with one incorrect order still being charged. * Discretion and guest awareness were also below expectations, with room numbers being requested openly in front of other guests. * The check-out experience was unnecessarily slow and disorganised, despite the process already having been completed.