Novotel Barcelona City

Every thing was perfect

Nothing

It’s at a good location where you can find everything, not far from the beach and city centre via walking. The staff was amazing and very friendly especially the kitchen staff. I would like to thank Sebastian especially.

We asked on arrival to make sure the sofa bed and a cot was ready and it wasn’t. We also reported a second duvet was needed and never came. We gave up asking as it was hot most nights.

the room was silent (we did have a corner room though), the laminate in the room (vs the carpet that used to be there years back), the coffee and organic tea in the room, the fact that the hotel offered some free drinks for the minibar, the room was cleaned well. The staff at the reception were helpfull. we were there with 30 degrees celcius outside. So it was welcome to have a good airconditioning available in the room.

the bathroom was very clean, however shows a bit dated now. maybe provide some water in the fitness room.

- great rooftop restaurant and rooftop staff. Karen especially - Amadou great hospitality at the entrance - gym decent

- room not ready at 2pm. Waiting until roughly until 14.30 with advertised times check in 14.00. Nothing offered for inconvenience - room service room 703 burger and fries arrived totally cold because waiter had to deliver additional meals. Waiter didn’t care after remarks - big roof leak during evening work hours in room 703 turning the complete floor wet. - Needed room change no compensation or better rooms offered for inconvenience despite being available. - check out nobody cared how the stay actually was. Invoice would be provided per email and it was not provided at all - Amadou came to the rescue with a senior manager to resolve the invoice matter - official complaint logged to hotel.