Flemings Selection Hotel Wien-City

Very clean and friendly staff, great location

No bar or restaurant available as it was being refurbished

-Good location -Very calm environment -Great staff and friendly -Very clean rooms (kudos to the cleaning personell, they did a great job and you could not see even a small area which is not cleaned. Perfect cleaning!)

The amenities of the room were not sufficient. For example, they had mentioned the room has a coffee machine but in reality it only had a boiler and instant coffee! That surprised us! Also that would be nice to have a small fridge and something to hang our towels on, after taking a shower.

Rooms were spacious, clean and felt luxurious. Air conditioning effective. We had one double and one twin as requested. Had all amenities except a coffee machine/kettle.

Hotel was under renovation so some areas were / floors were a building site. This didn’t affect us Sunday but lobby was very noisy Tuesday as we checked out.

The location is great and walking distance to all the museums

Disappointing stay despite an excellent location Unfortunately, our stay did not get off to a good start. The male receptionist who checked us displayed very little customer service — we were simply handed our room keys and given directions, with no real welcome or explanation of the hotel facilities. The hotel was also undergoing renovation during our stay, which we had not been made aware of before booking. When the taxi driver dropped us off at the entrance displayed in the photo, the building looked closed. We were genuinely concerned as it was late at night when we arrived and thought we'd have to stay elsewhere. Had we known this in advance, we would have reconsidered our booking. The room itself was considerably more basic than the photographs suggested. It was ground floor. There was no welcome information explaining breakfast times, facilities, Wi-Fi, or other useful details. The coffee facilities were extremely basic, with only two sachets provided. There were also some strange practical issues. The kettle had no accessible socket nearby, meaning we had to put it on the floor to use it. There was no iron in the room, nor any information explaining whether one was available elsewhere. Perhaps most disappointing for a three-night stay was the lack of housekeeping. Our room was cleaned once, and the coffee supplies were not replenished. We bought a jar ourselves. We also barely saw any staff or other guests during our stay, which gave the whole hotel a strangely empty and somewhat impersonal atmosphere. To put it bluntly, the experience felt a little like that Simpsons episode where Homer and Marge book a romantic hotel and somehow end up staying in the utility room. The location is excellent, but as a well-travelled couple, we would expect considerably more for a three-night stay costing around £400. We have stayed in more accommodating hostels.