Spa Hotel Imperial

Nice old world feel, well kept.

Breakfast while plentiful was very non-descript. Could be substantialy better fir a hotel of this category.

Piękny obiekt położony na wzgórzu przez co wymusza aktywność fizyczna robiliśmy z żoną po ponad 15 kilometrów dziennie co powodowało że mogłem jeść ile chciałem bez ryzyka że się upasę Jedzenie ekstra śniadania obfite i smaczne kolację również jedzenia na deptaku nie polecam chyba że w kawiarni Pupp apfel strudel jest niesamowity W hotelu jes ujęcie wody leczniczej więc można pić do woli myślę że wrócę tam napewno . Nie polecam punktu z produktami Carl,s w hotelu próbowali nas okraść i oszukać . Obsługa hotelu super a beton czyli bacherowka i tonik uzależniająca

Basen jak w szpitalu i punkt Carl.s

Lokalizacja, park, parking, kolejka .... wszystko

nie pamiętam :)

The staff were generally very friendly and helpful, and we really enjoyed the food. A special mention goes to the waiters at Restaurant Prague, who were particularly professional, attentive and welcoming. The location is beautiful and the building itself is truly grand and impressive. The architecture is magnificent and gives the hotel a unique historic and luxurious atmosphere.

Unfortunately, there were also several aspects that did not meet our expectations for a 5-star hotel. The hotel charges €30 per day for a dog and we only found out about it at the checkout, which felt unnecessarily unpleasant and not very transparent. We expected a symbolic fee, as for 30€ per night one can pay a dog sitter. We were also surprised that the bed linen was not changed during our entire 7-night stay, with the environmental policy given as the reason. Sustainability is important, but for a 5-star hotel and a week-long stay, it is unacceptable for me. The spa is another major disappointment. The facilities feel extremely dated and appear not to have been renovated for decades. For a hotel of this category, we expected a much more modern and well-maintained spa area. Procedures area was renovated, but pool and sauna not. The building itself is absolutely grand and architecturally beautiful, but it is clearly in need of significant renovation and refurbishment. Its potential is enormous, but the current condition does not fully reflect the 5-star positioning of the hotel. Finally, while most of the staff were excellent, our interaction with the manager was disappointing. We felt that the focus was primarily on charging additional fees rather than finding a reasonable solution and ensuring a positive guest experience.