Friendly staff and wonderful location

Nothing

It’s a lovely location on the outskirts of a picturesque west highland village. Have been coming twice a year for many years and have always had excellent service

Nothing

Staff exceptionally personable, knowledgable , very efficient and helpful. Beautifully maintained inside and out yet with the quintessential Scottish warmth and charm.

Loved the beautiful location. This is a wonderful property full of character and charm.

It’s clearly under new management. I stayed here three years ago and it’s gone down hill rapidly. When I checked in there was no one on hand, and a young girl peered down the stairs, clearly busy with housekeeping duties and declared she couldn’t check me in as she was busy, and the only one on duty. What a welcome! I explained that I’d already checked in online and just needed my key. Later I checked the menu as I’d invited two friends to dinner. I chose the wine and asked that it be chilled as on a previous visit the white wine had been served warm. I was assured that this would be done, but when we sat down to eat dinner several hours later, the wine was once again warm. When I mentioned this I was met with a shrug. The bread arrived during the main course after we’d been served and eaten our appetisers. There was no vegetarian amuse bouche for those non meat and fish eaters. Again, no apology or any effort to rustle up something. It was all very lack lustre and the food was mediocre. The room was not spotless. The lavatory was stained and in need of some bleach, and hairs found in the bathroom from previous guests. The tv didn’t work and no attempt was made by the chap I mentioned this to, and who seemed to be half heartedly running things. I was charged twice for the dinner and had to notify my bank when the hotel failed to respond to voicemails and email after I’d checked out. No one answers the phone. I wouldn’t stay here again, neither would I recommend.