Urban Residences Rotterdam

Really great apartment for all our needs for a long weekend break in Rotterdam, Beautiful apartment with everything we needed and basically in the middle of the city centre, close to the central station and the main sights and even shopping centre. Beds were comfy and kitchen was great too

I have stayed at this hotel two or three times before, but this time I found the general areas and the room to be quite poorly maintained; the walls were in bad condition and the floors cracked. Although we requested a double bed, the mattresses kept separating in the middle—it was as if two single beds had been pushed together. The hotel staff were good, and the location and view were fantastic, of course, but I won't be staying here again.

Hotel is getting older

Best location in the midst of the city centre with the possibility (paid) to park the car inside the building

Some maintenance issues, especially regarding the floor including hall/corridor at 10th floor where the apartment was located

The location and the views are incredible and overall the stay was decent. The furniture is interesting and unique, the open plan feels very spacious. With a kid it was nice to have all that space. We had read the recent google maps reviews and knew that customers complained about the state of the apartments (aging and in need of upkeep/maintenance, and a good deep clean). So having read this we knew what to expect and there was no surprises there. The staff was also helpful and kind - so this did not match some of the complaints we read, which was nice.

For the value and the photos/marketing you expect a little more attention to details like cleanliness and maintenance. The space gives the impression that it once was more luxurious and that time and footfall have taken their toll. The whole building could probably benefit from a deeper clean and maintenance event. For example: if you move furniture you can see that things have not been cleaned in some time under and behind things, there are stains on the walls in the bathroom that a little bleach or paint job could fix), some things are cracked (like the shower floor), and some things don't really work (the shower handles come off, a few plug sockets and lights/lamps don't work, the safe was not working when we first got there - but the staff then fixed, etc). Notably the apartments don't have AC - so it got really hot during out stay. We slept with the patio door wide open, and with soaked cold towels over us. There was one situation that was quite upsetting - although I have to give credit to the staff who dealt with it appropriately and kindly. At 1 and 1:30 in the morning 2 separate people came into our room with keys that worked. This really startled us, especially because we had a small child with us, so we decided to barricade ourselves in the room by pushing some furniture against the door in order to sleep. We called reception and explained the situation, they were kind and understanding and also very confused. They explain that two separate errors had occurred that led to two separate guests having been issued keys to our room. Coincidentally they both tried to access our room within 30 minutes of each other, so were in fact 2 separate incidents. They wiped those cards and reset our cards also. They apologised.