Black Lion Hotel Richmond

Location Friendly staff Good drinks selection Good menu choices

Price of wine! Small bedroom Tv sited on wall at side of bed so couldn’t actually watch the tv in bed

Comfy beds good food

To many stairs

The room was well decorated and was in a great location. The building itself is a lovely period property.

Using the shower flooded the bathroom as the steam had nowhere to escape, the extractor fan either did not work or was not powerful enough as the steam from the shower ran down the walls and the shower itself leaked and flooded the floor behind the toilet. The corridor leading to the bedrooms had a stagnant almost pee like smell. The breakfast room was very dirty, when we arrived for breakfast there was a large group in the middle of the room, the breakfast bar area was covered in old food and trodden in coffee/sugar. We had scheduled to have our breakfast 30 mins after the start of service so the area should not have been that dirty, there was no hot water or coffee and everything was covered in a layer of sugar. Due to food allergies, I requested alternative milk and was given the milk in extremely dirty mini milk bottles. I was shocked that both these bottles had old dried food in them so definitely not allergy friendly. I made the waiting staff aware so they gave me the milk directly from the carton. They did provide a gluten free breakfast but I was unsure of the cross contamination as I was unwell that evening.

Good location

Room was very basic with no view