Hotel Firenze Capitale

Unique family-owned property with an esquisite soul and special feeling. Host trio - mother, son and daugter, were exceptionally kind and friendly. We will definitely come back again.

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Location was excellent and staff were very kind and hospitable

Only glitch the hairdryer that would overheat and turn off

Good location. Great service

Beautiful rooms with Fresca ceilings, breakfast included, clean property

Our stay started out okay. Then towards the end, it became disappointing. The older receptionist was pretty rude. We checked out and told them we misplaced the second key. They made a big deal about it. I get that replacements can be expensive, but We’re on vacation with a baby, things happen! I would have happily paid a replacement cost if that policy was in place rather than feeling like a criminal for an honest mistake. as my husband was checking out, he forgot to let them know we had two waters from the minibar. We usually don’t use the minibars when vacationing, so it was an honest oversight. We were happy to pay for it, but the receptionist said they could not take cards for 4 euros. She said “if you mentioned it during checkout, i could have added it to the other charges”. Once again, no one wants to feel like they are being scolded on vacation! We actually anpologized annd she said “no you’re not sorry” After those interactions, I said thank you and goodbye. She said absolutely nothing. Just stared. We travel all the time. Not having things in place for when inevitable occurrences happen is not good business! Making your guests feel uncomfortable for honest mistakes is not good business either! If you plan to be a perfect guest on vacation, maybe this is for you. But if you’re traveling with your family and need flexibility, this is not the place. We left that hotel feeling very sad at the interactions we had. I hope they can get better front staff who are more understanding and accommodating.