Hotel Eden

The hotel is conveniently close to the city, although situated on top of a hill. The room was clean, the breakfast was acceptable, and nearby parking was available.

The room still had a noticeable cigarette smell, and the balcony contained a full ashtray.

Decent location 10 mins walk to main area, free parking and breakfast included, comfortable bed, spa and gym available, decent value for the room

Pool was cold, rest of spa ok and gym ok. Room had burnt iron marks and spillages on it ironically there is a booklet stating all the rules of what you can’t do with these sort of things (take pics incase get charged for something there before), but other than that good stay

We were upgraded to apartment suites which was really appreciated😬 The views were super and the balcony went all round the room. The rooms were very spacious, clean and with seating areas. Of course, some minor cosmetic issues with decor can be improved. Location was great however as mentioned previously in reviews not suitable for people with mobility issues or pushchair/wheel chair users or young children. There are lots of stairs to go up/down. Walking becomes harder in the heat. The staff in the dining area were very attentive, especially with the children. The pool area was great and the children really enjoyed it.

The room curtains were half coming off which became a problem when the sun light came in. We did tell the management, but nothing got sorted, unfortunately. The taps were a bit temperamental as the top kept coming off . We did eventually get this sorted. The breakfast does definitely need a more variety of food. Just a note: milk is not provided in rooms if you want to make tea. Extra charge for this by the restaurant. Irons are not provided. Also, no adapters are provided so best to take your own. There are no extra amenities like slippers, bathrobes, toothbrushes or lotions. Apparently, they don't make up the rooms until you leave!!! We only stayed two days, so it didn't matter. They only came around and gave towels and took out the trash. Overall, this hotel has a lot of potential if they fix these small problems but from previous reviews in the past year, the same problems keep coming up and are not rectified.

Staff are friendly, helpful and accommodating. Room upgrade was much appreciated. The massuse called Medina was lovely and helpful. Was really convenient to have hair salon at the spa and enjoyed the wash and blowdry.

The location was on steep incline and i wish i saw reviews that stated this. It is a tiring walk from the stari bridge even though its minutes away, it’s a workout every time you come back up. Shame there were no toiletries in the bathroom - for a spa hotel which is pretty high up from local stores I would expect them to have this especially in an apartment room. The breakfast and lunch menu leaves more to be desired and a majority of it is cold food. If it runs out or they just don’t have it at the time and you ask for it, it’s tough luck. Bed is stiff, didn’t sleep well unfortunately. No iron in the hotel at all, they charge to take your items to be ironed as part of laundry service, this should have been specified in the room details. I believe they don’t have a conventional iron its more of a steam machine as they couldn’t get the creases out my clothes and had to send back few times, it also meant they didn’t want to take risks with ironing thin items due to risk of damage - the clothes i had were super creased and needed to be ironed so this was really disappointing as i was still charged. If they simply bought one iron and kept it centrally they could simply hand out to those who need it. Its the small things that make a big difference given the standard of this hotel.