Masseria San Francesco

First impression of the property is good, the grounds are very large and well kept. The pool area is very pretty too.. our room was huge with an enormous bed! Breakfast was very pleasant, and the staff there were good.

There is no mirror at all in the bedroom, and the lighting in the bathroom was poor. They could put a coffee machine in the bedroom, instant coffee doesn’t work when rooms as this expensive. The most annoying thing was lack of WiFi. We were unable to access WiFi in our bedroom for 3 out of the 4 days we were there. The staff were unhelpful and failed to rectify it, saying it wasn’t their fault because there had been a thunderstorm three days ago! As a result the front security gate was left open and the electronic keys to our room did not work either. The lack of customer service was quite surprising.

Locations was good and the room was clean and comfortable , breakfast was good too. Need to add more service like iron tables and free water at the room

All of it. From welcome to departure. Breakfast was excellent and the on site restaurant offered both the perfect position and a delicious menu. It was immaculate and everyone took a lot of pride in offering excellence in terms of service and facilities.

A very minor observation. We would have liked a separate adult only pool where you could exercise. There is a lot of space to provide one. The "rock pool" was brilliant for children but more of a shallow play pool. It's very geared to families and you need to be prepared for the noise and energy they bring - we were not with kids and loved it but it might not be for everyone.

Richeness and love in details, decoration

Except from Lisa at the reception, the gentleman working in the spa and the girl at the breakfast the staff was cold and not warm hearted. The service during the dinner at the pool was poor and frosty. The staff never smiled during the whole dinner service. Also the rules are strict like in a hostel (a full site of does and donts)