Element by Marriott Amsterdam

The room layout, breakfast area and lounge area.

None

Property was great. Ended up being more expensive than I expected when I booked.

Price

The hotel is in a great location and the staff are very friendly and helpful. The rooms were very clean and serviced to a high standard.

Went there for business. The room was lovely and I know the area around the hotel very well, it’s amazing.

Check in and check out were felt highly unwelcoming. At check in I was asked to directly pay a deposit of 100 euros to the hotel. Mind you, I had already payed for the two nights in advance. I offered my credit card (I figured for possible future expenses), but it was insisted I pay the deposit at the spot. I would get the deposit back at check out. After that, I was made to sign for a ‘waiver to not smoke’, which I found unnecessary (I’ve never smoked and hotels generally just have a sign in the room), and then it turned out the waiver contained much more information than just the non smoking. Which would never have been a problem, but the way things were presented was just so odd. At check out, I was informed the hotel had increased the room rate, and I was asked to sign for that. Another surprise. That amount was actually withheld from the deposit, and then I was informed I wouldn’t receive my money right away, but that it typically took ‘a little while’. Anywhere from two to five days… I figured I would go home and contact Booking’s customer service about the extra room charge, but they automatically refer you to the hotel. Bad service all around.