Pestana Royal All Inclusive Ocean & Spa Resort

Excellent in all respects from the dinning experience to the pools and daily entertainment

An online plan of the hotel would make orientation easier. The music/entertainment should go on until 22:30 as not enough time from end of dinner to end of entertainment not enough .

This was my first experience with Pestana, and I honestly could not have wished for a better introduction to the brand. I have stayed in many hotels over the years, and Pestana Royal is genuinely one of the most guest-focused and service-oriented hotels I have ever experienced. The hotel itself is excellent: spacious grounds for Madeira, several swimming pools, a tennis court, comfortable rooms and very good food. I especially appreciated the relaxed dining schedule — even if you miss breakfast, brunch starts immediately afterwards, so there is almost always something available to eat. This is incredibly convenient when travelling with children. But what made our stay truly special was the team. We often travel for our children’s birthdays, and I usually ask hotels if they can arrange a small surprise. Over the years, we have stayed in many very good and quite expensive hotels, but I can honestly say that I have never experienced this level of personal attention and responsiveness anywhere else. What Pestana Royal did for my daughter’s 5th birthday genuinely exceeded all my expectations. They prepared balloons and a birthday cake, and the Guest Relations Manager even personally bought her a beautiful present. The cake, the gift and all these thoughtful birthday surprises were provided at no extra charge, which made the gesture even more touching and unexpected. I had never experienced anything like this from a hotel before. My daughter was absolutely delighted and played with her new doll throughout our entire stay. Beautiful facilities matter, but what really makes a hotel memorable is its people. The team here made us feel genuinely cared for. Thank you for making our daughter’s birthday and our stay so special. We would absolutely love to return and wholeheartedly recommend Pestana Royal

Honestly, there was nothing significant that negatively affected our stay. We left with very positive memories and, above all, an exceptionally good impression of the team and the service

The outdoor pools and the food was amazing!

Some aspects of facade painting could be mantain.

Property was by the sea

Tired hotel, rooms very small, needs refurb, food average.