The Granite Luxury Hotel Penang

Reply to issue super fast

Check out time

Location and nice suite

Parking and the noise due to parking system

Th Ed room was amazing & spacious - all toiletries provided

Absolutely nothing - my only comment would be a small wash area to change when checked out & have a later flight

Nice pool, but the hotel building has a major structure issue as the car park set up, is very slim and got same levels to the rooms and means all rooms on same side “enjoys” the noise from the car lifts from early morning 6:30 am till mid night. The rooms are in good size but all Air-conditioning smells, may need to clean the filters. Front desk staffs at nice but one of the luggage movers are rude, won’t gives to customers even to kids, almost hitting the kid and won’t give way while we getting off the lift, he still blocks the door of the narrow lift.

The hotel building has a major structure issue as the car part set up is same levels to the rooms and means all rooms on same side “enjoys” the noise from the car lifts from early morning 6:30 am till mid night. The rooms are in good size but all Airconditioning smells, may need to clean the filters. Some staff (luggage movers) are rude that they won’t give way when using lift together with customers and block exit when kids getting on and off the lift.