Pousada Rio Das Aguas

Good location - in a quiet neighbourhood yet bakery, supermarket and restaurants nearby Super friendly staff - we had some logistic and planning issues and Brahian was super accommodating. He also gave us plenty of restaurant recommendations.

The room, super clean, nicely decorated. Friendly staff and good breakfast. Kudos to Giovanni for the Iguaçu tour, definitely recommend him as he made the whole experience amazing.

Location a bit far from center. I guess we were unlucky as there were construction work with very loud noises right below our room until late (7.30pm). These things happen but it would have been nice to have a heads up.

The staff is amazing! Adriana and Brian were very helpful and polite with us. They made us feel at home asking what we would like to have for breakfast, and giving great suggestions about the city. The bed was very comfortable. We loved our stay there and I would definitely recommend this place.

Nothing bothered me.

The location is close to the falls, and the staff did assist with carrying one of our bags up the stairs upon our late-night arrival.

The property is completely misrepresented on Booking.com. We paid a premium for a "Suite with Balcony," but there is no balcony at all, the space has been completely enclosed and built closed as a room extension. This is highly misleading. Furthermore, the room was unacceptably dirty, upon arrival - and we immediately informed the owner/amangement. There was thick grey dust all over the open cupboards which ruined our unpacked clothes, a moldy soap bar under the sink, and an open, used packet of shampoo left in the bathroom. The mini-fridge was overstocked with water to the point that we had to request items be removed just to fit necessary medical supplies, and there was no pricelist or information provided about whether items were complimentary. Amenities like the advertised desk and iron were entirely missing, the TV had no remote, the air conditioning was old and barely functioning, and the power tripped multiple times during our first night. Breakfast and Wi-Fi instructions were non-existent in the room (very little English is spoken - and English isn't our first language either - but one at least tries), forcing us to constantly ask for basic information. While the manager acknowledged the lack of cleanliness on WhatsApp and mentioned firing the cleaning staff, nothing was really done to make our stay better.