The Gissons Hotel - Exeter Airport & M5

Erika is fantastic, I stay here a lot and she is really helpful and lovely she’s brilliant

Close to airport . Nice and clean

Not much staff . We hardly saw anyone during our stay . It made asking for anythingbwe needed very difficult

I stayed at Gissons in early September, and Mr Sahaj made my stay especially memorable. He was incredibly welcoming, helpful, and attentive throughout my time there. His kindness and professionalism really stood out and made me feel genuinely valued as a guest. Gissons Hotel runs with honour and integrity. I had made another booking for 15 days through a different third-party platform. When I contacted the third-party provider, they told me that the booking had been cancelled. However, when I contacted Gissons directly, they explained that the booking was still showing in their system. Unfortunately, I did not receive confirmation of the booking by the third party until the last day of check-in, when cancellation was no longer possible. Despite the situation being outside their control, the team at Gissons kindly processed my refund and handled everything professionally. They were understanding, honest, and genuinely focused on doing the right thing for the customer. It is refreshing to come across a hotel that operates with such integrity. I really appreciate how Gissons handled the situation and would happily recommend them. I would highly advise booking directly with them or through a more reputable third party provider like booking.com that have much better policies.

Good location and lots of free parking available. The room was clean and comfortable, and the staff were very pleasant and friendly. Good to find a hotel with lots of EV charging, although they’re rapid chargers so a bit expensive.

It was a shame the bar and restaurant were closed, and I was not made aware of this until after I had paid for my stay.