DoubleTree by Hilton London Elstree

Room was bigger than expected really large double bed first Room the heating wasn't working properly moved me straight away to another room hotel manager was really helpful

As bed is so big pillows are not long enough but ones they have are really comfortable not a dislike just a observation

Good location for some local clients and easy to get I for M1 car travellers Also easy to get to meetings M London with great rail links into the e centre if London.

Dinner stopped at 9:30. I got there at 9pm and so got to the room and sorted myself out for dinner. Other 9:25 and kitchen was closed for full dinner menu. Bar menu was limited. Also bar and other communal areas were cold. Air con in the room was broken, but I did get the rad on and that warmed up quickly. Had a pint of Poretti, not good.

Fantastic, it was everything I needed.

It was by main road which was quite noisy, but it didn’t bother me.

Beds comfortable. Renovated so rooms were nice

Rude staff - met with a lady called Fathima when I arrived and she was very rude - trying to be difficult and saying no early check in was against unless you paid £10 per hour which I found unusual as normally they give you the room without charge if it’s ready. I found her very rude throughout the conversation. When I tried to enter my reg to park my car she barked at me and told me to stop and wait until she allowed me. Not a nice person. When I was leaving I asked the gentleman at desk if there was any form of express check out or if I could just leave me key on the desk as there was a queue and I was in a hurry, he said well what else would you have to to in a condescending way. When I was waiting for the room we decided to have a coffee in the bar - I waited 30 mins for my coffee to arrive and it still hadn’t so I had to complain and they finally brought me my coffees. All in all bad/very rude staff but a nice hotel.