Elite Eden Park Hotel

The location of the hotel was excellent, it was within walking distance to all the amenities that we required. The bed was large and very comfortable. The food was very good, including the all-inclusive breakfast. All of the Staff were very pleasant and helpful, especially the lady who checked us in on the Friday evening.

There were no facilities anywhere in the room to charge a mobile phone, USB or other, and if you don’t have a European adapter, it made it difficult. Fortunately the lady that checked us in helped us out. Also, we had a large bed, but were given two single duvets, I would prefer one large duvet as I was cold in the night and the thermostat on the wall seemed not to go above 22°.

The room was very comfortable and quiet. The location was great--we walked everywhere! The breakfast was excellent with a huge variety of items, including gluten free!

Great hotel in a perfect location.

The location, the comfort, the quiet nights, the breakfast atmosphere, the serving staff at the breakfast room

Tha hairdryer was ancient and not even functioning properly. There was a smell in the bathroom , probably from the drainage. The fauset was so close to the sink that you could not wash properly. The elevators had always dirty floors, Also, after a ling and tiring trip, we had to fill papers, pay and do all the technicalities before going to our room, as if we couldn’t another time. I asked for a surprize drink and dessert during my stay, due to personal anniversary. The couldn’t understand the occasion and proposed a typical welcoming thing upon arrival, at first. Then, when they finally understood, the proposed what they could arrange( not much) and at the annuversary day noone had the curticy to spare a wish. As we always travel when on that annuversary, been to Brussels, Lisbon, Baltic, Amsterdam, Berlin, e.t., it was the first time of such an unwillingness to a real hospitality service or communication. When we left, I had to contact to inform that I left a small amount of money in our room. It was not about the amount, it was about the communication depreciation. The answer had the same quality of the small plastic bowl they put chips in and charge it ridiculously much at their bar ( Everywhere in Europe they put it in a better bowl and don’t even charge it, btw) So, really, ladies and gentlemen of the hotel management and front desk, it is bot about MAKING NO MISTAKES, because nobody minds those, we are only human It is about MAKING THINGS RIGHT, respecting, enough your guests to feel apreciated and welcomed.