I was a little disappointed with our experience. I was ok with the torn blinds and broken knobs on the hot tub, even ok with the broken dining room chairs that we couldn’t use. I didn’t even throw a fit about losing a day of our vacation due to the mandatory evacuation. However, i reached out to maintenance several times regarding our hot tub not heating. It was only 98 when we arrived and never got hotter than that. By Tuesday night it was 75. It was unusable. They never showed for the mid week service like they were supposed to. They never responded to our service request on Wednesday, Thursday, or Friday. After we checked out Saturday we got a message that they were working on it and then that it was fixed within an hour. That tells me that it was a minor issue and we couldn’t get service on an amenity that was important to us. We chose a house that was not oceanfront but had a pool and hot tub and then wasn’t even able to use the hot tub all week over a 1 hour fix. I feel like when you spend as much money as we did on a vacation rental, it shouldn’t have several broken, inoperable blinds, several broken unusable dining chairs, and we should be able to use the hot tub we paid for. I understand things breaking, I don’t understand not being able to get maintenance until an hour after we leave. I then emailed surf or sound when we returned from vacation and my response was basically sorry, we will try to improve. To me, that is unacceptable customer service.

Beautiful home with lovely view, days flew by, most of my time was at house enjoying pool, hot tub, game room. Watching sunset top patio off kitchen with glass wine, never disappoints !

5 fathoms is nice.

So start off with we did love the house but.. the front outside steps that lead to the second floor (best way yo take up groceries) are Extremely wobbly and not safe. So we had to lug the groceries up 3 flights of stairs. This house has a lot of steps. I puked be nice if the owner could put in an outside grocery hauler like some other houses have to pull up stuff to the top floor we’re the kitchen is. Also the outside lights are burned out so it was really hard to see going out to take the dog out. Plus the property line seems to be over behind the fence so it would be awesome if the owner extended a little of the pool area for dogs since it’s a dog friendly house and you have to leash and walk every time for restroom breaks. I was fine with but I know some have issues with it. The house was really clean and the inside is taken care of. Some of the sliding doors definitely need piled or put back on track. The couches need replaced but nothing that wouldn’t stop me from renting the house again. The pool is nice. I did like that there was a radio in the game room and the speakers were outside near the pool so that allowed for some music poolside. There are alot of light switches and it would be helpful for them to be labeled. There was no light for the hot tub room so that sucked. Again those are just minor things except those front steps those really need to be take care of. We did enjoy the stay and would book again.