The staff was nice, the food was amazing (we had breakfast and dinner), and the onsens were very comfortable. They had many nice amenities for people staying there (combs, soaps, etc), including candied sweet potatoes at specific hours and ramen at night (plus ice cream and milk after the onsen). Many of the staff spoke enough English to help non-japanese speakers and were generally kind.

They were unable to request or reserve a taxi, so I used TaxiGo instead. Not a major issue, just surprising.

We stayed at the Mizunoto for just one night but it was such a lovely stay. The room was very comfortable and well equipped and our private onsen bath on the balcony was lovely. The dinner was absolutely fabulous and despite not getting our first choice of menu, we were not disappointed. There was so much food and it was all delicious. This was the same at breakfast the following day when we were presented with so much to eat and all beautifully prepared. The girl who we dealt with in the front desk was a really delight. Being able to take the shuttle bus from the station was a bonus. It was definitely one of the highlights of our Japan trip.

Information in the room said that no alcohol was served but this was misleading as you could order drinks at dinner.

Everything was perfect! The staff were incredibly friendly, polite, and welcoming. The room was spacious, comfortable, and very clean. We had a wonderful stay!

Nothing at all! Everything was great.

Peaceful and beautiful.

The room we were assigned with a private onsen bath had a view of a parking lot, so we didn’t feel guaranteed privacy with the window shade open. However, if we closed the window shade, then we would lose our beautiful view. Also, we were told when calling to confirm our room, that we could choose the dinner time when we checked in. Well we checked in right at 3:00PM and were just assigned a dining time by the staff. When we inquired the later dining time, they said it wasn’t available. Only after asking multiple times if there was ANY option available for the later dining time, did they offer that if we switched our dinner type that they could accommodate us. Felt weird that they didn’t want to offer this upfront, knowing we didn’t want to eat early. Dinner was mediocre - we got the grill option, and the seafood was all pre-cooked, making it extra dry by the time we were able to grill it to heat it back up. Additionally, our server rushed us through our dinner courses, so we felt we had to quickly eat so that she could place the next courses down that she had already brought without checking that we were ready. Not a very satisfying dinner experience. I am glad I stayed but will not be recommending this place to others.