The Duchess Hotel

The cleanliness and friendly staff

There were no plates in the cupboard only cutlery for two and 2 cups and saucers, also there was a washing machine but no drying racks, had to hang my clothes on various surfaces to dry the washed clothes !

Great location, clean rooms and helpful staff.

No gym or pool

Location, room size

Beds and pillows are a bit old

Big spacious room to accommodate a family of 4 with a living room, kitchen and separate bedroom. Extra bed was free and we were able to get late check out.

The hotel is very dated, runs down old kitchen, carpets, curtains etc it didn’t feel particularly clean. The bathroom’s shower had black mold in on the silicone seal. The hotel felt very empty, like barely any guests were there, I never saw anyone in the lobby. Facilities like pool, gym, and restaurant were closed for renovation which we learned after booking and it seems from the comments that this hotel has had then in renovations since 2024. We booked this hotel because of the pool for the kids and we believe this hotel should not be advertised as having a pool. Furthermore, the scoring of the hotel is 5 stars on Booking and 4 on Google. This hotel definitely doesn’t deserve a 5 star rating. Lastly, we were chased by the hotel staff for not returning key cards and threatened to be charged if we don’t return them. We said we left one in the room and they were arguing that the housekeeping didn’t find any. We have never stayed in any 4 or 5 star hotels especially where not returning a key card would be such a big deal. The whole situation was bizarre especially that this was happening at the same time we were trying to calm our small kids from a tantrum which was a visibly stressful situation to us.