Hôtel Restaurant et Spa Au Tilleul

Everything was very good, location, facilities, staff and parking.

This property is outstanding in every way. The hostess was kind, polite a talked to us like she had know us for years,

Just what I was looking for for a night. Price/quality was very good. The spa area was a nice add-on that I hadn't looked for when I booked the hotel.

If I had chosen the hotel for the spa facilities, longer opening hours in the evening would be nice.

Booking went well

We could not travel to Elsass that weekend. We booked a family room for two nights in this hotel. Unfortunately, 2 of our children got sick just that week. We cancelled the first day booking, aware that we would lose the first day payment. We asked for consideration for the 2nd day. The hotel would not hear of it. We were fully charged for 2 days, not using the room. We understand the non-refundable policy. Our issue here is customer service. Many travelers face unforeseen circumstances esp. traveling with children. Booking.com also tried in our behalf for consideration. This hotel did not budge. Kindness is a virtue. It goes a long way. Hence, we share our experience dealing with this hotel. This hotel only had this non-refundable option. It is up to the reader to take risks at non-refundable terms