It was very clean, the beds were comfy and the kitchen well equipped. We normally stay in hotels, but staying here meant we were able to cook our own meal and relax in the lounge. Plenty of room for us, and a great experience for our first trip to Swansea. The customer service staff were great, they even checked back with us that we had everything we needed.

Nothing

Easy access to keys free parking + three spacious bedrooms would highly recommend

Nothing

bedrooms are good sizes, big tv’s, fast Wi-Fi and nice sofa and kitchen

there was a lot of extension leads plugged in to one another seemed a bit of a fire risk but everything worked well. the stairs up to the bedrooms were very steep so wouldn’t be good for young children but was ok for us just took our time

Bedroom was good location was also good

Customer service was poor The Biggest problem was shower no waster pressure at all I called customer service they act like we are lying And old generation sink to cold or to hot They promised they send someone but they didn’t In original msg they didn’t provide the internet password correctly Second they didn’t had enough cutlery such as spoons and knife and cooking pans big enough to cooks and good chopping boards and open the can They could have spend£100 to update the kitchen but didn’t wanted and also living room was cold such a small heater inside the living room and radiator was very closed to wall couldn’t dry cloths