White Horse Hotel

We had an incredible stay at the Whitehorse Hotel in Hakuba. From the moment we arrived, Tony was more than accommodating, and the entire team were personable, friendly, and genuinely went out of their way to make our stay easy and enjoyable. The daily mountain transfers were a huge highlight. We were dropped off every morning and picked up every afternoon at a time that suited us, which made ski days completely stress free. The drying room was perfectly located and worked a treat, and the onsen was a lovely bonus. We were even lucky enough to have a private onsen one evening, which was an unforgettable experience. Breakfasts were hearty and exactly what you need to power through long snow days on the mountain. A special mention has to go to the pastrami sandwich, which was absolutely amazing and made even better knowing Tony meticulously prepares the wagyu pastrami himself. The rooms were comfortable, warm, and quiet, and we slept like logs every night. There was also a fantastic atmosphere throughout the hotel, with a jovial vibe among both guests and staff. Everyone genuinely seemed to be having a great time, which made the stay even more special. We will definitely be back, assuming we can get a booking next time before it is fully booked out.

The holiday was too short, we would have loved to spend more time.

Then location of this property provides an excellent view of the alps, Tony had been very helpful and friendly. WE went to the recommended tour spot, and it was one of the best places we have visited.

there damp smell in the bath and laundry area and the coffee machine didn't work on the third day.

This is the best place I’ve ever stayed. The staff was amazing, the location is perfect, and the drinks were delicious. They offer transportation to and from the ski resorts for free.

Nothing. Don’t change a thing. Perfection

Good location and very friendly staff

No shower in the room