Love the house!! Good service when needed! Parking was horrible though.

Everything was clean and wonderfully complete. The Villatel team is incredibly attentive and responsive. My kids loved arcade rooms and themed bedrooms. Will book it again in future.

This place is a great choice for accommodation. It looks just like the pictures and is impeccably clean. The pool and themed rooms were fantastic. We loved it.

The home was beautiful and well suited for our group. However, we could not get the lights to work in the Dino room and the big dinosaur on top of the egg nest was missing. Also, the soundbar in the media room did not work so the media room was useless. We contacted Villatel about these issues but no one came out to fix them or if they did come out, they were not successful in correcting the issue. The day we checked out, we had some expensive clothing left in a dresser drawer. We contacted Villatel when we arrived at the airport (within 2 hours of checking out). They said they would check with housekeeping but never did. We called back daily to check and they always said they would get back to us but never did. We were willing to pay for shipping of the clothes but they did not seem to care and didn't offer any assistance in trying to locate the clothes. It's been two weeks and still haven't reached out to us. Lesson learned...they are careless and thieves. Two of our guests recently reported they had bites on them after sleeping in 2 different downstairs bedrooms. We are guessing possible bed bugs. We cannot be sure but is our only guess. The home is nice but management is poor. If you expect good service, you will not get it with this company. Sadly, this is the first time I have ever encountered poor service when renting. I will shy away from renting from Villatel ever again; regardless of how nice the house may be.