The location of the keys was quite close to the property.

Nothing. It worked well.

Location was great, rooms and unit were nice size and nice and clean.

The tiny stairwell to get to the apartment.

This is an outstanding location on the Royal Mile and the appartment is stunning. Absolutely immaculate with everything we needed. Would recommend and would stay again.

Nothing

Location was good & very central

Lock box location was not clearly identified. The address details were poor and could be improved enormously by identifying the business that the lock box is located in. The advance communications were too long and I hadn't expected to have to complete a boarding pass before collecting the keys. The experience of collecting the keys was very unpleasant as a result Furthermore there were hidden fees, The ktichen facilities are poor for a family house. e.g. only two wine glasses in a house for 4. THe only cafeteria was really small and could make coffee for everyone. No curtains meant bed rooms were very bright and sitting room was cold and drafty