Mercure Kyoto Station

How the hotel looked the colours, the decor, furniture. The staff were friendly and helpful. I would stay again.

The hotel could have been closer to the train station but apart from that it was perfect.

Location is about 800m from station

It was a clean location

When I was forwarding my luggage to the next hotel, the front desk manager called the other hotel to inform them that we had multiple pieces of luggage. I’m not sure what the purpose of that call was, especially since we had paid for two rooms at this location. Because of that call, the next hotel began questioning us about how many people would be staying there. I told them that we could discuss that directly when we arrived. I found the situation unnecessary and uncomfortable, and I’m still unclear as to why the front desk manager felt the need to contact the other hotel about our luggage in the first place.

Convenient hotel close to train station! Comfortable bed and the breakfast was really good with many options.

At first there was a small difference in the price I was called to pay and the one I booked. Nothing crazy but the staff really handled it poorly. We were waiting at least for 20 minutes, they didn’t recognize the mistake (even if they took a photo of my booking in different price). After that their behavior completely changed. Not rude directly but for sure not friendly or welcoming, we were left with this feeling for the duration of our stay. The room it self quite small (japans standard), the problem was that the curtains didn’t block the sun in the morning, so we couldn’t have comfortable sleep. Also the cleaning was quite poor, dust and trash from previous stays were found. And the everyday cleaning also really basic, like it was made in a rush. Moro we the internet is extremely slow (not even 1mps) and if you are a member of Accor is up to 5mps.