The breakfast was sensational, so many flavours!

Great location easily accessible via public transportation

Everything was great. There’s nothing I didn’t like

The hotel staff were welcoming and helpful; our luggage was already in our room which was in the Annex. The room was clean, comfortable and spacious. We had our own private onsen. Comfortable Yukata were provided for all guests which you were able to wear to attend breakfast and dinner. Breakfast, a set menu, was delicious and different on both days we stayed. Staff were very helpful in advising how to operate the in-table steaming etc. We did not book the evening meal, as we ate else where in Hakone but there was a 7Eleven a few steps away from the hotel if required.

Nothing we did not like about this Hotel

Overall very disappointing indeed. Our room was not clean, which was a shock, but the staff put that right (eventually), with a discount for the error. The room description was "mountain view". There was no view *at all* from the room itself, and from the private onsen, the view was of a slope just a few metres from the window and some sort of noisy, ugly heating/cooling/generator facility. To describe it as a "mountain view" is completely misleading. The room and hallways were extremely dark and bare of any artwork or decor to give it interest or warmth. Location was good - bus stop a minute walk away and ten minutes to Togendai .The food was very good traditional Japanese fare. Overall, it was very expensive for the property and room. We paid a very similar price for a beautiful, light, airy tatami room with a spectacular lake view in Kawaguchiko, so this was a huge let-down.