I enjoyed the room and the onsen. These were lovely and well kept!

It certainly wasn’t intentional (as I think they wanted to provide excellent service) but the service wasn’t great. I arrived early as they said I could check-in early over messenger, and then i was told to wait in the lobby for 2 hours. I also wanted to eat in the restaurant on the second night, but when I went up to the restaurant they turned me away as you apparently have to pre-book 3 days in advance (this isn’t detailed anywhere…) so I had to venture out into the rain in search of somewhere.

Very calm and peaceful, and clean as well.

Too far from the main stations.

The onsens and traditional breakfast.

Garden area is relatively small.

The rooms are excellent, the spa is great. Service is ok. Yamato service was wonderful to use and I appreciate the staff's help with this.

We were visiting with a 2 yr old. There were no dinner or breakfast options available. We were told they were fully booked and had to leave the hotel for both dinner and for breakfast. It would be nice for it to be extremely clear at time or booking or prior to arrival (EG: an email reminder) that reservation is required for all meals. Make sure to book with breakfast and reserve dining in advance.