Overall a great stay - proximity to 1Hotel and the beach was fantastic. Two complaints:1. Cleanliness. While the linens were clean (most important thing), the floor was dirty (could feel it under your feet), mirrors were smudged, and the shower felt a bit dirty. For the outrageous cleaning fee charged after each guest, this thing should be spotless - guarantee a mop/ steamer is not used between visits.2. Additional Fees. While the property description does mention there will be additional fees OUTSIDE the VRBO fees, it is not prominently noted. If you aren’t reading every single word carefully when you book, you’ll miss it. Be warned, you pay an additional 50 check in fee, 25/day resort fee and 20/day parking fee GET & TAT Tax).

Our stay was perfect. View from balcony is unreal, our unit was clean, and we slept great. Hanalei was our favorite place to be on the island, and every time we left, we couldn’t wait to return. We fell in love with HBR. We enjoyed wiki pizza and happy talk lounge in hotel. We used the pickleball courts daily. We snorkeled at Pua Poa beach, and saw so many fish and a giant turtle while snorkeling. My daughter did lei making class at the resort, so fun! The hot tub/pool are beautiful/huge.

Everything was great. The only downside was that the wifi wasn't working but since I was only staying for a night , I didn't mind it. The room view was great and the room size is also great. A lot of places are nearby which was a big plus. The room was also pretty clean and would definitely stay again.

The overall setting of this listing is very beautiful and the beach is perfect for the ability to snorkel with turtles and beautiful fish. There was a delay in responses from the host to our initial concerns, and delayed resolution to no resolution to several issues we had with this rental, including wifi access, nonworking tv for two days, tiny roaches and other biting bugs in our room every day, noisy air conditioner, stained sheets, no toaster/microwave, overfrosted freezer in minifridge, having to find and configure extension cord to get lamps to work and getting our car blocked in by valeted cars multiple times. We were willing to overlook a few of these things until they all started adding up. We expected more personal and hospitable service, but were only offered that we could try to find other lodging arrangements if we were unhappy. We were also given a response about having housekeeping stop by to change sheets, fix the cord we already figured out, and defrost the bulky ice from the freezer (but we would have to figure out what to do with our food). These responses were late after we had left for our excursions. We were also bounced between being told it was an owner issue and being told it was resort issue. In addition, having already unpacked and on a dream vacation that was filled with a preplanned itinerary, we had to decide to stop going back and forth with what felt like being bounced around for resolution, to putting our concerns about this VRBO aside