Aubamar Palma Resort

everything was perfect - breakfast selection was huge, even had jamon and so many waiters helping to serve drinks and keep everything clean and tidy. guests were also very tidy themselves. a lot of rich germans come to this resort. we were very satisfied. probably the best value hotel i've stayed at in europe in many years.

only thing was the bed was two separate single beds pieced together. would have prefered one large queen or king for a couple.

The staff were very friendly and welcoming and the hotel was high quality

N/A

The cleanliness, the staff , overall experience

The area around was a bit crowded and not that nice

The hotel it self was nice, clean, and we got upgraded to a suit by Rosana who was lovely and very helpful and kind to us on our stay. She helped to make the end of our stay enjoyable. All the staff in the suit and spa hotel area were very nice, Adrain who worked as a waiter in the pool area on the spa and suit side was lovely and very polite.

I tried to organise a surprise for my partner for his birthday, I spoke to different staff members prior to our arrival and this never got organised which was a shame. We also had a bottle of wine which we had at dinner at the hotel which we took with us as we had not finished it yet, we asked staff if we could take this to the roof top bar and they said yes. When we arrived at the rooftop bar a member of staff named Salome was incredible rude and told us to get out! We purchased this bottle of wine in the tower building, the same building the rooftop bar is in. We then left and went to the bar on the ground floor of the same building and asked the bar man if we are allowed to take drinks up there, he then rang someone to check and told us we could. This ruined are evening and was a real shame. There was a very noticeable difference in the staff from the suite and spa hotel to the tower hotel, quite a few negative interactions with the tower hotel staff being very rude, this definitely had an effect on our holiday, the hotel itself was nice just let down by the people in it.