Casa Umi Adults only

Really lovely decors, good location, clean rooms and very helpful staff

Everything, the location sas super quiet, very friendly and helpful staff, nice pool area and beautiful design of the rooms.

Nothing

We stayed in the junior suite and it was beautiful. The staff were super attentive and responsive. We ate at the hotel a few times and everything was delicious. Location couldn’t have been better. You’re a five minute walk from the beach and shops and restaurants meaning that we didn’t need to get taxis or scooters.

There was a small issue with one of our sliding doors breaking but the staff saw to it very quickly

Beautiful design and friendly reception staff, but unfortunately the experience does not justify the price at all.

Casa Umi is priced like a top-end luxury hotel, yet the level of service, infrastructure and amenities falls far short of that standard. No one helped us with our luggage, water in the room was not replenished unless requested, and there are very few services or amenities overall. We also had no hot water in our room; we reported it and were told maintenance would look into it. The hotel has a very informal feel, which can be perfectly fine at the right price, but not when charging luxury-hotel rates. Other hotels in the area offered significantly better infrastructure, many more amenities and a much more attentive, polished level of service for a similar price.