Quality Inn Nanaimo Downtown

Clean

Not a nice place in town because of the people with drug addiction surrounding it. But safe.

Very nice room, super clean and functional

Constant noise of AC unit, was distracting.

Check in was easy and the staff were friendly! I like that they had breakfast restaurant in the hotel, and the location was central!

When I was checking out on the 5th, the staff member was not that friendly, he seemed a bit off.

I have stayed at this hotel several times, in fact, every time I have been in Nanaimo in the last 2 years. It is in a good location, it is a good overall facility and while this experience was very different, historically the staff have been fantastic.

Where do I even start. I tried to add a second night stay but was told that even though rooms were available, because I used a 3rd party to book the first night they would not give me 2 nights in the same room. This meant I would need to pack everything in the morning, and pack it around all day. While that might be their policy, a hotel unwilling to meets clients needs, when the rooms are available, does not deserve my business. But the biggest issue happened later. I spilled coffee on the floor so I wiped it up. The floor was absolutely BLACK. It was disgusting. While inconvenience is one thing, there is a lot of trust placed on hotels that cleanliness is PRIMARY. the floor in that room has likely never been more than swept. It is so gross and unacceptable.