DoubleTree by Hilton Montreal

Intertwined with a mall and a nice 20 minute walk away from the port area

Supporting staff

Great location.

My original room was beside a group of young guests who were extremely loud, shouting and making a lot of noise. I was there to relax, but there was no way I would have been able to enjoy my stay with that level of noise. I complained to the front desk, and after some back and forth, they were eventually able to move me to a different room on another floor. The room had two queen beds instead of the king bed I originally booked, but at least the new room was quiet and peaceful, which I appreciated. My main suggestion to the hotel is to be more proactive in situations like this. Security should be making regular hallway checks, especially when there are groups of young guests being excessively loud. A little more attention from the staff could prevent guests from having to complain in the first place. Overall, I appreciate that they eventually resolved the issue, but the situation could have been handled much sooner and more proactively.