Saratoga Hotel Sultanahmet

Location excellent and the staff were AMAZING

Basement room a bit tired

Staff were amazing loved the location not as busy as some of the other areas - great service

The staff at the hotel Enes, Hamza and Mehmet were excellent hosts. I travelled alone but didn't feel alone. It felt like I was staying with family. They took excellent care of me. In fact, I would end my late nights after touring Istanbul with a cup of tea with Hamza or Enes and have a beautiful conversation with them. The location of the hotel is excellent right behind the blue mosque. The rooms are small like any other boutique hotel in the area but the bathroom and bed size is sufficient for two people. I would limit my suitcases to no more than 2 as there is no more space for more. No complaints lovely experience and would definitely stay again! Tesekkur ederim :)

Nothing really. They have a lovely back garden for breakfast, I would just improve on the breakfast menu.

Location was good, had a sea view from the balcony, breakfast good and you could get a coffee anytime from reception. Room was good size.

They demanded i pay cash at the desk, so I had Turkish Lira ready, arrived and the guy at reception starts tapping away at his calculator, in which I asked what he is doing, he refers me to a screen showing very poor exchange rates. Basically they are running a bureau de chanfe type fiddle at the desk so they can charge you more. Mystifying and really annoying. Still don't know what currency they was exchanging from to TL. I was quoted on Booking £86 but actually paid closer to £93. That's around 9% on top which I think is out of order. By the way, when I booked a sea view room I received a greeting message from them and I replied confirming the sea view. 'Depends on availability' they said. I had to demand they honour what I'd booked. Suggest you take a screenshot of what you select before you confirm it AND verify you will get the room you booked. I don't like this tricky behaviour. I book in good faith but from thereon they just tried to get the better of me. I am going back to Istanbul in May but won't stay there again despite its good points. On another note, withdrawing cash in Istanbul is mega expensive, so do your homework on that too.