Dreams Aventuras Riviera Maya - All Inclusive

Hotel is very clean and pretty. Location is really good 10 min walk into the town area. Beds comfortable and the pillows are good. Shower has plenty of pressure and hot water. The barriers around the lagoon do a good job of keeping out the seaweed. Easy access to paddle boards and kayaks. Snorkelling gear is charged at $6 for 20 mins. Pools are good size with plenty of sun beds. If you want a breeze sit on the beach as you can’t feel a breeze around the pool. Lobby is open to outdoors so it’s warm and not somewhere to cool down and relax on a hot day. Appears to be a shortage of staff in some places. One man has been doing the pool bar and upper level bar which isn’t good. To get served in the pool you have to get out of the pool to go to the bar. No barman In desire at times so had to fetch someone to serve if we went in. Preferred area restaurants are closed for breakfast while we were there I didn’t check k the other meals. Firstly the restaurants are all in need of good air conditioning, especially the breakfast buffet. It is so hot in there. Never had this issue in a hotel of this class before. They are so hot and humid inside. USA 4th July night cake was stale and waiters were few and far between.food wasn’t good and was over or u cooked. The Wednesday it was buffet only no restaurants. We didn’t go and went out to eat after the July 4 buffet. Food in buffet I would say 2/5 at best. Lacks flavour, under or over cooked and some of it is dry.

The view from my balcony was the pool and the ocean it was beautiful. Staff were so helpful and kept the entire resort clean.

This property had everything we needed. The food was delicious. Staff was very friendly. We dealt with Francisco by the pool. Such a nice guy

The staff was so kind and helpful. The facility was generally clean, could use some updating. We loved our swim out suite. The beach was as expected for seaweed season. They worked hard to control the smell. Dinner was always good, the lunch and breakfast were not. I got terrible food poisoning that lasted nearly two weeks and almost had to go to the hospital. It would also be nice if they had more AC in common areas. Most of them are outside or in poorly ventilated rooms. Overall, the kids had fun and the staff all tried hard to make sure everyone was taken care of. Please review the food situation though. That was absolutely miserable how sick I was. I’ve stayed at six other all inclusive and never gotten ill. Everyone in my family got some degree of it. Mine was definitely the worst.