Red Roof Inn Lancaster

The staff was very helpful. The bed was comfortable. The A/C was awesome! It was also really quiet despite the large numbers of rooms that were occupied. Great parking and walking distance some nice eateries. The only glitch was that the room cards were reset once a day and that staff had no idea why. But they quickly did a reboot.

The only reason I gave the property 4 stars instead of 5 was because they seem to be in the middle of renovations. The rooms my family had were very nicely redone, but they are not done with the lobby and hallways. The property was clean and the staff were very professional. Unfortunately, we arrived before check in time after a harrowing time getting to the hotel, (the car broke down several times) and they would not let us check in without paying $35 early check in fee per room. We couldn't afford that, our budget was tight. So, we had to find a place to kill several hours for free. I was upset about this and became a little ignorant. The staff took it in stride and remained professional. Kudos to them. The A/C worked well enough, but I think they have a master override, because I kept waking up uncomfortable and when I would check the thermostat it was turned up from where I had it set. I know they didn't come into the room and change it. There was not breakfast available. Also, my hair got sucked into the back of the little hair drier and I had to rip my hair to get it out. Then while I was using it the hair drier fell off the wall and into the sink. Thank goodness the water wasn't running. Overall, you get what you pay for.

Clean room. Most of the staff was friendly. I had to ask to have housekeeping do my room. Only done 1 time in 5 days.

My husband and I stayed here while we were on vacation , the staff was very friendly and nice. We love the location, close to shopping and restaurants. When we plan our vacation, this is where we pick to stay, we have been staying here for the past few years, and we love it and would highly recommend it !!!