Fragrant Nature Kochi - A Five star Classified Hotel

Staff & Ambience

Everything was exceptional staff were all amazing felt like family after our stay. Food was amazing, spa facilities were fabulous, hospitality seconded to none!

No fault found

Styl hotelu, czystość , wygodne łóżko i bardzo miły i pomocny personel.

Remont w trakcie pobytu o którym nie byliśmy poinformowani

The interiors in the reception area, the staff at the reception, breakfast, library space

the room had some old items like the back wall paper had marks, the carpet had marks.. and for a third individual, the cot given was so sub standard considering it is a 5 star classified hotel. I tried pointing this out to the staff and she was getting defensive. i mean no harm and I wasnt looking for any compensation. I was only saying that when you classify yourself as a 5 star - the money is paid for that experience - clean and therefore comfortable. The fact that it wasnt 'unclean' doesnt cut it for the rating and price. If the facility is renovated - it should be good.