Old Town Chambers, Autograph Collection

I would have rated our stay a 5 except for one issue that was not resolved to our satisfaction. The washer did not drain properly and the staff took our clothing to rewash and dry them while the machine was repaired. No one ever came to repair the machine and when my clothes were returned, they were stuffed in a laundry bag and did not appear clean. This hotel has many levels and stairs are unavoidable. We had stayed before and knew this so not an issue. Staff was very willing to assist with luggage.

Very well located, spacious and well kept. Unfortunately they put us in a room right at the entrance of their second building in our first night. Our bed was right in front of the main door, so anyone could see us and we could hear every one that was coming in + the cleaning team at 6am next morning. Also the air conditioning was not working. Next day they moved us to a far better room that I believe should better reflect their standards. Make sure you don’t get that 1st family room!

Wonderful hotel and staff. Very central would stay again anything

Great hotel right in the midst of old town Edinburgh. Steps from the train station, tram, castle, etc.