The Merrion Hotel

Luxurious surroundings with first class service

Service and surroundings first class.

Room was a little small and drinks/snacks are pricey, but it’s a great hotel

First rate old school hotel - my all time favorite!

Not a thing!

A beautiful hotel with superb facilities and a fantastic location. The breakfast and the room service was excellent.

On arrival, I provided my credit card as a holding payment. At checkout, I was assured this amount would be refunded, less the charges for room service and breakfast. Unfortunately, this did not happen. The hotel debited the full holding amount and then left a further charge pending on my account. I contacted the hotel using the email address on the invoice, but received no response. I then called and was told that the finance department does not work weekends, so the matter remains unresolved. I find it extremely disappointing that such a basic aspect of the billing process could be handled so poorly. I would expect a hotel to be able to process payments correctly and provide a timely response when an issue arises.