Villa Las Tronas Hotel & SPA

Location

No black out blinds in room

5 star hotel lived up to expectations. Easy location, first class service and amenities. Balcony was huge. Nice private dinner.

Nothing

Unique hotel with beautiful furnishings. Stunning gardens with lots of comfortable places to relax. The spa is fantastic addition to the hotel, we had a massage in a double room that was so relaxing. All the staff are really friendly and helpful. The location is superb a great 20 minute walk into Alghero town.

Nothing

Location was great. Close to the action but not too. Old Town is a good walk away and wonderful, but take your car if it's too long for you. Emanuela at the front desk is intelligent, very professional and a STAR! The others that worked at the front desk were also good.

This was to be a 5 star hotel yet the building needed an update with new painting required for prime summer season. How long could it have taken to paint the railing on the dining deck? What could the costs be? The staff at the front desk was exceptional but the servers in the restaurant were below par. Our first experience was lunch when we arrived. Our server forgot the water 2x, the wine list, the glasses of wine once we never received a list, and our second courses. I might have forgotten something too. TERRIBLE first impression since we were sitting outside in the sun for over 2 hours to eat a simple lunch. The location and the building itself says First Class but scratch under the surface and it tells a different story. Emanuela at the desk is a STAR and my complaints were understood and reacted to immediately. The pool people seem to hate their jobs and working with guests. Smiling goes a long way in the hospitality business. Why are there winter coats hanging up on hooks in an area that is used and seen by guests?? SOOO Strange!! The dining room never looked busy any night and I wonder why? Who is the GM? This falls on him/her and ownership. Sorry but you asked multiple times for my review.