Delta Hotels by Marriott Helena Colonial

*

My family has stayed in this hotel every time we come to Helena. The staff are amazing. The location is great for food and shopping. The rooms are fairly large. And the amenities (pool, fitness room, laundry facilities) are better than most every other hotel I’ve stayed in across the nation.

Clean toom

Unfortunately we were disappointed. We have been traveling for over a week and don’t generally stay in an hotel that costs this much, but thought we would treat ourselves. Originally, I called the hotel’s direct reservation line to book a room. Agent told me there was only one room available and it would be $400. I had looked on Expedia and saw the same room for $300. I told the agent that and she rudely said that on-line sites are not updated and proceeded to try to get me to book. I told her I would find a different hotel. Went to Expedia and booked my room. Now for the real issues. Hot tub was not working which is one of the amenities we really wanted to use. The toilet paper was like sandpaper. Expensive hotels should have nice toilet paper. The lounge was very, very nice and the bartender was wonderful. The food was delicious, best part of the stay. I would not recommend paying the money for this “high end” motel, only to get low end service.