SIWA Wellness Villa Collection

Quiet, relaxing, clean. Getting a little dated, but still a beautiful boutique resort. Staff at Siwa were kind and friendly. Onsite restaurant was the best I’ve ever had at a stay in Mexico - very much an amazing culinary experience for my husband and I!

We loved our stay here. The place is amazing and the service is top notch. We spent 5 days here in Feb of this year and loved staying in the Mayan Jungle like experience. My husband is a vegetarian and the restaurant offered to make him food not on the menu which was very sweet. Our room was spacious and stunning and house keeping every day did a great job of cleaning it. Our attached plunge pool was definitely the highlight. It was massive and we lounged there most of the day. The food and drinks were great and the service was even better. My husband used the spa twice and loved it. We would definitely come back.

Breakfast was continental. Could order protein from the menu, which we did a couple times. We also had dinner one night and everyone’s meals were fantastic. An extra shout out of thanks to the front desk for assisting in finding us an “extra” private room to destress. And another shout out to all the staff, from security to cleaning. You made a beautiful stay spectacular. THANKS

Overall, the property itself has some charm, but there were several issues that impacted our stay including communication, cleanliness, and functionality. The hotel is split between two separate buildings so check-in, check-out, and breakfast require going to a different property. While the design is cute, it’s not very functional. When we asked for help with our luggage, we waited over an hour with no assistance and had to handle it ourselves. Communication was also inconsistent—staff stopped responding to us partway through our stay. One of the bathrooms consistently had cold water, which made showering uncomfortable. The Wi-Fi was unreliable and would frequently cut out—especially challenging given there is little to no cell service in the area. The location is quite remote, not within easy reach of restaurants or shops, and the road leading to the property is very bumpy, which made getting in and out inconvenient. Housekeeping could also be improved. We noticed trash left behind and some towels appeared stained, which affected the overall cleanliness. Additionally, the terms and conditions required at check-in felt unusual and overly detailed. They included extensive language around “female companions,” drug and alcohol use, and emphasized charges for things like blood or dirt on towels, which came across as concerning.